Qmetrics SA is composed of a team of experts in quality, marketing, economics, management

and statistics. It is able to provide an integrated response to the various aspects involved in the

evaluation of quality, satisfaction and loyalty among customers and employees.


Manuel Carlos Carvalho Fernandes

Manuel Carvalho Fernandes is currently an independent adviser, an entrepreneur and a member of the board of several companies, including:

Banco Banif Mais, SA
COEPAR – Consutoria e Participações de Capital, SA.
S2IS – Serviços e Investimentos Imobiliários, SGPS SA.
Brasilimo – Investimentos Imobiliários no Brasil, SGPS SA

Academic background: licentiate degree from the University of Porto School of Economics and Business (FEP – Faculdade de Economia da Universidade do Porto) in 1975; MBA from KUL (Louvain, Belgium) in 1978.

Career in the financial sector between 1979 and 1995: Banco Português do Atlântico, under-secretary at the Treasury (1986/88), chairman of Banco Comercial de Macau (1989/95) and Companhia de Seguros Bonança (1992/95) and União dos Bancos Portugueses (1993/95).


Susana Justo

Susana Justo is presently the General Manager at Qmetrics and Director of QData. Before joining this company, she worked as a statistics specialist at ACNielsen.

Academic background: postgraduate diploma in marketing research from School of Economics and Management, Technical University of Lisbon (ISEG); licentiate degree in applied mathematics from the Faculty of Sciences of the University of Porto (FCUP).